Hi. I'm Maggie.

I am a Design & Product Operations senior manager & chief of staff with ~15 years experience managing design projects, organizing cross-functional teams, and partnering with leaders to improve design and operational excellence. My role is the mini-COO of design teams, overseeing and implementing processes that accelerate team productivity and product experiences overall.

I'm a curious dot connector, digging into what motivates people and understanding the web of influence within organizations to define the vision and implement strategies for the team.

To me, a good day is when I’ve created a supportive space for the team to do their best work, I’ve advocated for our customers while balancing goals of the business, and I’ve met realistic deadlines within realistic timeframes.

I currently spend my good days at Google as a Senior Manager, UX Program & Operations and Chief of Staff for the design team working on internal and external developer experiences. This is my second stint at Google; from 2021–2023 I was part of the Google Workspace Design System team, and in between my time at Google, I worked at ServiceNow as a Sr. Staff Design Program Manager focused on design enablement for 400+ designers from 2023–2024.

In all my roles, I partner closely with design & product leads, stakeholders, and teams to create and scale repeatable design processes and collaboration models.

Before getting closer to product work, I spent my career on the agency side. From 2018–2021, I worked at frog, a global design and strategy firm as an Associate Director of Program Management where I partnered with clients on complex projects to create human-centered systems across brand, product, and service. I’ve also worked at Mule Design, a small, boutique web design studio, and in 2015, I established the project management and production team at The OutCast Agency, a communications and marketing agency. In 2012, I was the founding production manager for the video team at Burson-Marsteller (now BCW), part of the WPP family.

Outside of work, my good days are filled with bike rides and hikes with my kids, cooking with my wife, and eating ice cream. Lots of ice cream.